Return policy and form

 

Not satisfied with your order?

We’re confident that you’ll be happy with your new FitWood equipment, but if you receive your new product(s) and aren’t completely satisfied, you can return it to us within 14 days of receiving the item.

1. Please fill in the return form below:

Click here to fill the return form

2. After you’ve filled out the return form we will reply with specific instructions, usually within 2 working days.

3. When you send your products:

The item(s) must be returned well-packed and unused, preferably in their original packaging. However, you may return an item after it has been opened and assembled. Please contact us if you need assistance in disassembling the product. No refund will be given for items returned incomplete, damaged, or packaged improperly.

We recommend using a signed for / registered postal service (please keep your receipt for returning the shipping cost) because we can’t account for returns that get lost in the mail. We will not cover the postage costs of any items sent by express or first class mail.

4. Please allow us 1-2 weeks after receiving your return to process it and refund you for your order and the return shipping costs.